Support
Shipping & Returns
Here's what to expect from the moment you order to the moment Eye Star Vision arrives — and your options if it's not the right fit.
Processing & Delivery
We aim to get every order packed and shipped quickly. Once it's on its way, you'll receive an email with a tracking link.
Returns & Refunds
Every device includes a 30-day money-back guarantee. Ordering from within the European Union also gives you a legal 14-day right of withdrawal, no reason required.
International Orders
We ship to customers across Europe and beyond. Any import duties, customs fees, or local taxes charged by the destination country are the responsibility of the recipient — these vary by region.
Good To Know
Why battery-powered devices ship a little differently
Eye Star Vision has a built-in rechargeable battery, which classifies it as a lithium-battery device under international transport regulations. Couriers handle these shipments according to IATA and national dangerous-goods guidelines, which can occasionally affect routing or timelines to certain destinations. This is standard procedure for battery-powered electronics — not a sign of a problem with your order.
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