We ship to customers across Europe, and we're expanding to new regions as demand grows. If you're unsure whether we currently deliver to your country, contact Member Care before ordering.

Once your order ships, we'll email you a tracking link. You can also check your order status anytime using the link in your order confirmation email.

Yes. Use the device exactly as you normally see — with your glasses or contacts on, the same way you'd view a wall or ceiling a few metres away.

Our research indicates the guided-movement technology works well for both children and adults, including as an additional stimulus for lazy eye (amblyopia) alongside professional care. Eye Star Vision is a wellness and training tool, not a medical treatment — always consult an eye care professional about a child's specific vision needs, especially with any diagnosed condition.

Contact Member Care with your order number and a photo of the issue as soon as you notice it. We'll arrange a replacement or refund — no need to attempt a repair yourself.

Every device includes a 30-day money-back guarantee and a manufacturer warranty. To start a claim, email Member Care with your order number and a short description of the issue, and we'll walk you through the next steps.

Yes — simply enter the recipient's shipping address at checkout. If you'd like a gift note included, mention it in your order notes or contact Member Care after ordering.

Yes. We work with organizations like clinics, kindergartens, and rehabilitation centers on bulk pricing and pilot programs. Visit our For Organizations page to get in touch.

Reach out to our Member Care team — we're happy to help with anything else.