Yes. Within the Baltics we deliver via Omniva, DPD, Venipak, and other local parcel-machine networks. Across the rest of Europe and internationally, we use carriers like UPS, DHL, and FedEx. Any import duties, customs fees, or local taxes charged on arrival are the responsibility of the recipient.

Once your order ships, we'll email you a tracking link. You can also check your order status anytime using the link in your order confirmation email.

Yes. Use the device exactly as you normally see — with your glasses or contacts on, the same way you'd view a wall or ceiling a few metres away.

Our research indicates the guided-movement technology works well for both children and adults, including as an additional stimulus for lazy eye (amblyopia) alongside professional care. Eye Star Vision is a wellness and training tool, not a medical treatment — always consult an eye care professional about a child's specific vision needs, especially with any diagnosed condition.

Contact Member Care with your order number and a photo of the issue as soon as you notice it. We'll arrange a replacement or refund — no need to attempt a repair yourself.

As an EU customer, you can return your device within 14 days of receiving it for any reason, no explanation needed, for a full refund. Every device also includes a 24-month warranty (it doesn't cover mechanical damage, removed serial-number stickers, or an opened device). To start either process, email Member Care with your order number and we'll walk you through the next steps.

Yes — simply enter the recipient's shipping address at checkout. If you'd like a gift note included, mention it in your order notes or contact Member Care after ordering.

Yes. We work with organizations like clinics, kindergartens, and rehabilitation centers on bulk pricing and pilot programs. Visit our For Organizations page to get in touch.

Reach out to our Member Care team — we're happy to help with anything else.