Support
We're here when you need us.
Have a question about your order, your device, or how to get the most out of your daily sessions? Our member care team is here to help.
Email Us
The fastest way to reach our team directly. We aim to respond within 1–2 business days.
Frequently Asked Questions
Most questions about setup, safety, charging, and daily sessions are already answered there — often faster than waiting for a reply.
Warranty & Returns
As an EU customer, you can return your device within 14 days of receiving it, for any reason, for a full refund. Every device also includes a 24-month warranty — it doesn't cover mechanical damage, removed serial-number stickers, or an opened device. Returns go to our Riga address: Rēzeknes 4, Rīga.
What We Help With
Orders, devices, and everything in between.
Order status and shipping questions, help setting up and using your Eye Star Vision device, warranty and return requests, and anything else about your experience with us — reach out and we'll take care of it.
For instant answers to the most common questions — charging, setup, safety, session length — check our FAQ first.